Troubleshooting and Resolution: Being a NOC Engineer means they are in charge of resolving all issues concerning their IT services. The NOC Engineer uses standard procedures to troubleshoot and resolve any issues concerning the network. They are always working with other IT teams, customers and vendors to enhance the route performance.
Alarm Handling and Escalation: The NOC engineer’s principle role is troubleshooting all the technical and quality related issues. In some instances, the issues are far too complex to be fixed quickly. This is when the NOC engineer must approach the upper management for assistance. They must simultaneously maintain communication with the vendors and the team to ensure they remain updated on any issues.
Read more: NOC job description